Find answers to our most frequently asked questions below.

If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.

Orders

How long does the preparation of my order take?

Our orders are packaged and shipped within 2-3 business days.

Where is my order?

Can I cancel or modify my order?

For order modifications or cancellation requests, please email the Customer Service team with the request as soon as possible. Orders are prepared within 2-3 business days, and once processing has begun, cancellations or modifications cannot be made.

Can I order a custom piece?

Shipping & Returns

Do you ship worldwide?

How much is the shipping cost?

How long does the shipment of my order take?

How can I track my order?

///////What should I do if my product damaged?

How can i get a refund?

 When can I expect my refund to arrive?

Materials & Process

What materials are you used for 3D printing?

Are your jewelry pieces unique?

What is the care instruction for your jewelry?

I want to learn more about the 3D printing process.